CUSTOMER EXPERIENCE ASSISTANT x 1
Job Description
We are looking for a vibrant and dynamic individual to fill the above position.
Reporting to the Customer Experience Specialist, the incumbent will be responsible for answering and transferring phone calls to employees, sorting, and delivering mail to
employees and greeting walk in visitors when they arrive for inquiry or meeting
appointments with management.
Duties and Responsibilities
Key Responsibilities
The incumbent’s key responsibilities shall include but not limited to: -
• Answering incoming telephone calls to determine the purpose of callers, and
forward calls to appropriate personnel and departments.
• Greeting visitors/guests/members professionally and determine their nature and
purpose of visit.
• Directing and accompanying visitors/guests/members to appropriate
destination or waiting rooms.
• Monitoring visitors’ access and issues visitor pass.
• Collecting, sorting, distributing, and preparing correspondence, mail, messages,
and courier deliveries.
• Creating and printing fax sheets, memos, mail, reports, and other documents.
• Taking and resolving complaints from customers and the public being positive to
negative criticism.
• Maintaining the Reception area in a pleasant state.
Qualifications and Experience
Minimum Qualifications & Experience
• 5 ‘O’ Level subjects including English Language.
• A Certificate/ Diploma in Public Administration or Relevant Qualification.
• At least 2 years’ experience.
Attributes
• General public relations knowledge
• A customer-oriented and professional attitude.
• Excellent verbal and written communication skills.
• Computer literacy.
• Good administrative skills.
• Good clerical skills
How to Apply
Applicants should submit their Application Letters clearly indicating the position
applied for together with detailed Curriculum Vitae and Certified Copies of Certificates
by not later than 05 August 2024 to: [email protected]
Location: Unknown
Company: Unknown
Expiry Date: 2024-08-05 00:00:00