Job Description

The position is responsible for the whole credit function and processes of the Bank. the Incumbent reports to the MD/CEO.

Duties and Responsibilities

1. Preparing and implementing action plans and budgets for the department
1.1 Prepares annual action plans for approval by senior Management.
1.2 Prepares branch capital revenue and expenditure budgets in line with divisional operational strategy.
1.3 Set performance targets for individual branch staff to meet the approved budgets targets.
1.4 Controls departmental expenditure to optimize profitability
1.5 Ensures products and services are competitively priced through market intelligence and co-ordination with other departments.
2 Operational risk management
2.1 Manages and monitors bad debts accounts.
2.2 Ensures compliance with authorization limits according to bank’s policy.
2.3 Performs bi-monthly and spot cash checks for tellers and vault.
2.4 Scrutinizes loan account opening forms for completeness and adequacy of documentation submitted to ensure that the bank enters into low risk banking relationships.
2.5 Manages the branch cash resources to ensure adequacy and security thereof.
2.6 Manages and controls safekeeping, issuing and use of sensitive bank stationery.
2.7 Periodically checks for correctness and completeness of updates of bank registers to ensure compliance with laid down policies and procedures.
2.8 Ensures timeous and accurate reconciliation of suspense accounts.
2.9 Ensures that staff are following laid down procedures and controls through weekly review of vouchers, registers, and cash checks.
2.10 Ensures prevention of fraud and illegal behavior.
2.11 Ensures adequacy and appropriateness of security in terms of alarms, guards and staff reaction in case of emergency.

3 Prospecting for new business and expanding on existing business relationship
3.1 Creates awareness of the branch’s existence, products and services by attending and participating in business functions, exhibitions and competition meetings
3.2 Responsible for selling and cross-selling of the banks products and coordination of the branch’s sales functions.
3.3 Monitors existing business performance and trends to enable early detention of investment opportunities and or adverse trends.
3.4 Develops and implements strategies to increase market share and customer retention on existing business.
3.5 Develops and implements strategies for growth on existing business portfolio
3.6 Develops and nature customer relationships through customer visits.
3.7 Maintains business contacts with banking and financial community to keep abreast of develops in the industry.

4 Identify, recommends and monitors credit facilities for Corporate clients
4.1 Identifies and recommends credit facilities for new corporate clients to the General Manager.
4.2 Assesses poor performance corporate portfolios and recommends the best mode of ending such relationships.
4.3 Undertakes quarterly review of credit grade profile.
4.4 Maintains business contacts with banking and the financial community to keep abreast of developments and identify opportunities for participation in syndicates.

5. Credit delivery and debt collection
5.2 Appraises and approves customer loan applications. Ensure this is done at the correct level.
5.2 Carries out site visits together with to assess operational activities and valuation of securities.
5.3 Analyses credit proposals above discretionary limit for presentation to the Credit department.
5.4 Checks and appraises the viability, repayment prospects and other non-financial risk factors, including cross-selling opportunities in projects submitted for credit funding.
5.5 Grants loan with limit as permitted by the bank in line with Credit Policy.
5.6 Ensures that all loan agreements, mandates and securities are perfected by the Credit Analyst.
5.7 Monitors disbursements/drawdowns on the facility against project/programme implementation and repayment prospects to minimize losses and achieve real growth in profitability and security to the bank.
5.8 Recovers bad and doubtful debts through letters of demand and site visits and recommends closure proceedings in helpless cases, including physical attachment of both moveable and immovable assets.

6 Analysis of defaulters’ schedule
6.1 Produces a defaulters schedule and analysis it to establish the level of arrears for each client.
6.2 Recommend to senior Management to initiate recovery action in cases where the level of arrears is too high in proportion to the total level of indebtedness taking into account other considerations such as: - the client’s track record, the age of the arrears.
6.3 Liaise with the Debt Recoveries in tracking down defaulting clients.
7. Customer service
7.1 Enforces customer service standards through regular checking on the queries and complaints register to check if queries have been addressed in the agreed set timeframes.
7.2 Ensures effective queue management through provision of adequate human resources and management by walking around.
7.3 Minimizes systems down time through constant liaison with service departments.
7.4 Maintains customer relationship management through allocation of portfolios to bank advisors.

8.Management of departmental assets
8.1 Manages and controls all departmental assets and ensures that they are operating efficiently through enforcement of proper handling and use of all assets.
8.2 Maintains the department through good housing keeping practices.
8.3 Checks if the asset register is in place and that it is updated regularly.

9. Staff management
9.1 Conducts staff appraisals and identifies training needs for submission to the Training Department.
9.2 Ensures that staff observes and maintains high standards of personal conduct in order to enhance the image of the bank.

Qualifications and Experience

1. Degree in Banking / Finance/ Business or equivalent
2. Relevant Professional Credit Courses and added advantage
3. Work experience as a Credit Manager, Credit Analyst, or a similar position is required.
4. Experience in processing business loans is a distinctive advantage

ATTRIBUTES
• Extensive knowledge of microfinance credit products;
• Experience in supervising microfinance credit teams;
• Experience in and understanding of the informal sector,
• Credit analysis and management skills
• Excellent interpersonal skills with excellent communication skills
• Entrepreneurial mind-set and self-driven personality;
• Proficiency in MS Word, Excel, and PowerPoint;

How to Apply

Candidates who meet the above criteria should apply via the link below not later than 17 September 2024:

https://forms.gle/qNrT7cESCf7kQwri8