Job Description

An exciting career opportunity has arisen for the role of Control Center Analyst within the Group IT Division of CBZ
Holdings. If you want to join a team of energetic and passionate professionals, this is your opportunity.

Duties and Responsibilities

What we expect from you.
• Ensure all IT services are monitored at Infrastructure, Database, Middleware and Application layers.
• Develop Control Center case handling processes and procedures and ensure they are followed.
• Develop and manage monitoring tools utilized by Control Centre staff.
• Gather metrics via monitoring, identify trends, and provide reports indicating levels of process compliance.
• Create Weekly and Monthly trend analysis reports for review by management.
• Review and update system monitoring tools ensuring they meet organizational requirements.
• Ensure that monitoring configurations are backed up and restorations periodically done to test functionality.
• Ensure daily system health checks are conducted on monitoring tools.
• Ensure customer requests are attended to timely and with courteous customer support.
• Coordinate Major Incident Resolution activities to ensure Service Level Agreements are not breached.
• Communicate Major Incidents to all stakeholders in a timely manner and provide regular status updates.

Qualifications and Experience

Qualifications, Skills and experience required.
• Degree in Information Systems, Computer Science, Information Technology or equivalent from a recognized institution.
• IOBZ
• ITIL Foundation
• 2 Years' experience of Systems monitoring.
• Experience in managing a team that works 24 hours.
• Have strong analytical and problem-solving skills.
• A good understanding of IT systems is essential.

How to Apply

Click to Apply

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