Contact Centre Agent

Job Description

An exciting career opportunity has arisen for the role of Contact Centre Agent within the Contact Centre
Department of CBZ Holdings. If you want to join a team of energetic and passionate professional this is your opportunity.

Duties and Responsibilities

What we expect from you.
• Handling Inbound and Outbound contacts
• Evaluating Client challenges and providing the relevant logical and lasting solutions
• Providing courteous and professional support to customers on our Digital platforms
• Participating in Outbound sales and Client Experience campaigns as assigned
• Attending exhibitions/events for purposes of sales generation for the Group

Qualifications and Experience

Qualifications, Skills and experience required.
• Have at least 2 years' experience in Marketing, Contact Centre or Customer Service environments.
• A Degree in Marketing, Business Studies or equivalent.
• Possession of professional qualifications such as CIM/ IMM will be an added advantage.
• Computer literacy and familiarity with the Groups products
• Have excellent communication skills and the ability to relate at all levels.
If you meet the above criteria, you are the ideal person we are looking for.
• Closing Date -29 November 2023

How to Apply

Click to Apply

VacancyHQ Expert Job Listing Tips

1. Tips for Applying Successfully for the Job Listing:

  • In my experience, your CV should emphasize previous experience in Marketing, Contact Centre, or Customer Service environments. This could be restructured such that these experiences are clearly identifiable at a glance in your CV.
  • Highlight your education specifications if you possess a Degree in Marketing or Business Studies. This should be evident in your CV as these are priorities for jobs in Zimbabwe like this one.
  • Express in clear terms if you have professional qualifications such as CIM/ IMM. If you happen to have these qualifications, ensure they are not buried in your CV. Likewise, your ability to navigate computer programs can boost job vacancies in Zim's chances.
  • Showcase any experience with digital platforms and outbound sales. These will demonstrate your competence for the roles and responsibilities of the job.
  • Exhibit your excellent communication skills and the ability to relate at all levels, as they are key in vacancies in Zimbabwe.

2. What Applicants Must Take Note Of:

  • What I have noticed over time is that applicants frequently overlook the necessity of closing dates. Be aware of the November 29, 2023 closing date and plan your application accordingly.
  • Pay attention to how to apply for the job, which in this case is via a click-to-apply link. This step might seem simple, but it's frequently where job applicants falter.
  • For employment opportunities in Zimbabwe, like elsewhere, the required qualifications, skills, and experience are sometimes negotiable. If you do not meet all the criteria but bring a strong skill set, consider applying and highlighting your valuable skills.
  • Take note of the required experience in Marketing, Contact Centre, or Customer Service environments in your job search in Zimbabwe.
  • Observe the organization's preference for individuals with computer literacy and familiarity with the Groups products.

3. How a Candidate Can Stand Out in a Flooded Candidate Pool:

  • When competing for Zimbabwean jobs, like this one, demonstrating a deep understanding of the Group's products can differentiate you from many applicants.
  • In my experience, displaying a proactive attitude by suggesting how the current practice can be improved based on your past performances in similar roles, even through your cover letter, can make you stand out.
  • Showcase any further professional qualifications and explain how they make you a better candidate for this position.

4. Important Things That Novice Applicants Might Miss:

  • A novice might overlook the call for “lasting solutions”. This means the company is looking for problem solvers who can provide solutions that abort future occurrences of the same problem while dealing with customer challenges.
  • Novice applicants may not appreciate the need for candidates to participate in outbound sales and Client Experience campaigns. Analyzing it from the perspective of the organization doing the hiring, these are key areas of customer interaction, and the company needs individuals who can handle this effectively.
  • Finally, for job offers in Zimbabwe like this, novice applicants may overlook the "necessity to relate at all levels". This phrasing implies a need for flexibility and adaptability in handling menial tasks and complex responsibilities.

In sum, job vacancies in Zimbabwe, especially opportunities like these in CBZ Holdings, may require a more meticulous approach. Be attentive to the details and tailor your CV appropriately to gain an edge.

CBZ Holdings logo

Location: Harare
Company: CBZ Holdings
Expiry Date: 2023-11-29 00:00:00