Consumer Services Assistant

Job Description

Consumer Services Assistant – Gweru (Fixed Term Contract – 1 year)

The Zimbabwe Energy Regulatory Authority (ZERA) is a statutory body mandated to ensure the provision of a level playing field for safe, reliable and sustainable energy supply through effective regulation. ZERA seeks the services of a highly competent, professional and results oriented individual who is able to take the organisation to a higher level in the following role:
CONSUMER SERVICES ASSISTANT - FIXED TERM CONTRACT (1 YEAR) - GWERU
Reporting to the Consumer Services Manager, the Key Job Functions of this position are:

Duties and Responsibilities

Conducting stakeholder engagements and advisory campaigns
• Conducting consumer education and awareness campaign
• Resolving complaints and mediating disputes between licensees and their customers
• Developing service delivery innovations
• Ensuring that licensees comply with accident liability compensation
• Assist in drafting or reviewing regulations/ codes
Writing of obligatory reports
• Assist in budget formulation

Qualifications and Experience

Key Job Requirements:
The successful candidate for this position should meet the following criteria:
Degree in Engineering, Marketing, Business Studies, or equivalent Four (4) years minimum relevant working experience
Adequate Knowledge of the energy sector Good/Excellent Event management skills
Good Planning and organising skills
Excellent Presentation skills
Good Mediation skills
Excellent written and oral communication skills
Intermediate/Advanced MS Office proficiency
Driver's license is a must.

How to Apply

Application Procedure
Prospective candidates for this position
should apply online
at
https://www.zera.co.zw/vacancies or by scanning the QR Code below not later than the 20th of December 2023.
Note: Only shortlisted candidates will be responded to.
*Female candidates are encouraged to apply.
*People with disabilities are encouraged to apply.

Click to Apply

VacancyHQ Expert Job Listing Tips

5 Tips that will assist people applying for this job listing to be successful

  1. Restructure your CV: What I have noticed over time is that tailoring your CV to align with the key requirements and responsibilities of the job position, such as event management skills, planning and organizing, and mediation can significantly increase your chances.

  2. Highlight Industry Knowledge: In my experience, adequate knowledge of the energy sector as mentioned in the job vacancies in Zimbabwe, is key to standing out. Make sure this is evidently highlighted in your CV.

  3. Emphasize your Skills: Job offers in Zimbabwe like this place a significant emphasis on interpersonal skills such as presentation, written and oral communication skills. Include specific examples where you have demonstrated these skills.

  4. MS Office Proficiency: Jobs in Zimbabwe such as the one listed value technical capabilities. As such, your proficiency in MS Office should feature prominently in your application.

  5. Driving License: This job requires a driver's license, make sure to include this in the personal details section of your CV or resume.

5 Areas of the job listing that applicants must take greater note of

  1. Degree Requirement: The job vacancies in Zim like this one often require a specific educational background, in this case, a degree in Engineering, Marketing, or Business Studies.

  2. Experience Level: Notably, the job requires a minimum of four years of relevant working experience.

  3. Application Deadline: Applications must be submitted not later than the 20th of December 2023.

  4. Application Procedure: As per the employment opportunities in Zimbabwe, applications should be made online.

  5. Inclusivity Note: The listing encourages female candidates and people with disabilities to apply, reflecting the organization's commitment to diversity and inclusion.

3 Things a candidate can do to stand out

  1. Show Initiative: In my experience, proactively including proposals on potential service delivery innovations wouldn't hurt your cause. It could make you stand out in the recruitment agencies in Zimbabwe.

  2. Certifications: Having additional certifications related to the job such as advanced MS office proficiency, mediation or energy sector, can position you ahead of other applicants.

  3. Diverse Experience: According to the Zimbabwean jobs requires broader cross-functional expertise, experience in marketing, business, and engineering, will show adaptability.

3 Things that novice applicants might miss

  1. Implicit Inclusion Indicators: Novice applicants may overlook the organization's explicit encouragements for applications from women and people with disabilities.

  2. The contract nature of the position: It’s listed as a fixed-term contract lasting for 1 year, which might affect long-term job plans.

  3. The importance of a driver’s license_: Novices might overlook this, but it's explicitly stated as a requirement.

Overall, highlighting these areas in your application can make you stand out when applying for ngo jobs in Zimbabwe. Remember to always double-check your application for errors and authenticity.

Zimbabwe Energy Regulatory Authority ZERA logo

Location: Gweru
Company: Zimbabwe Energy Regulatory Authority ZERA
Expiry Date: 2023-12-20 00:00:00