Job Description

Client Relations Manager ( 1 position Vacant )
A reputable Metals & Electronic Recycling Company in Harare is looking for a smart, precise, efficient and professional person with the ability to multitask in a fast-paced environment.

Duties and Responsibilities

Responsibilities:
• Build relationships with key customers
• Create plans to address clients’ business needs
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address
customers’ needs

Qualifications and Experience

The candidate
must speak a multitude of languages as the company deals with the Southern African region.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.

The candidate
must speak a multitude of languages as the company deals with the Southern African region.
In this role, you should be an excellent communicator who’s able to grasp customer needs and
brainstorm ways to fulfil them. If you also have a background in customer service and knowledge of
our industry, we’d like to meet you.

Skills:
• 3 years Proven experience as a Client Relations Manager or Relationship Manager
• Proficient in MS Office
• A customer-oriented attitude
• Excellent multilingual communication and negotiation skills
• Problem-solving aptitude
• Ability to work well within a team and on your own
• BSc/BA in Business Administration, Marketing or a related field
• Clean Drivers Licence.
• Experience or knowledge with Metal, Mining and Electronics a bonus.