Job Description

A Cargo Handler, also known as a Cargo Agent or Freight Handler, will be responsible for the efficient handling and movement of cargo goods within transportation facilities such as airports, seaports, warehouses, or distribution centres. The incumbent will play a vital role in ensuring the safe and timely transportation of goods from one location to another.

Duties and Responsibilities

1. Calculate and Process duty or any other relevant taxes;
2. Allocate correct Import License depending on the type of goods being imported;
3. Maintain an understanding and keep up to date with changes as they occur, so as to be able to advise customers on the latest customs related issues;
4. Capture Client details accurately upon engagement;
5. Make follow-ups on duty and clearance payments to Clients;
6. Manage accurate and timely order processing;
7. Liaise with the Finance department for the preparation and issuing of invoices to Clients;
8. Request packing lists from Operations Director;
9. Create broadcast lists and send individual clients messages concerning their consignments;
10. Advise Clients on import and export restrictions;
11. Advice Clients on tariffs system and insurance requirements;
12. Continuously track shipments regularly.
13. Update the tracking sheet after every Four (4) hours.
14. Regularly keep clients informed
15. Expedite any order as necessary, trace orders as required and notify customer of any activity concerning their consignment.
16. Send tracking numbers and website links to customers for them to be able to track their shipments both sea & air.
17. Manage Collection Announcements and pre-clear Clients before collection announcement;
18. Prepare the following reports:
a) Missing goods report
b) Day end Inventory report
c) Weight Analysis
d) Air timeline report
e) Sea Cargo timeline report
f) New customer acquisition report –Sea & Air
19. Maintain a good working relationship with Clients by responding to all inquiries and complaints concerning cargo related issues;
20. Maintain the security and management procedure for inventory in the Warehouse;
21. Manage good relationships with international Warehouse personnel and open communication lines;
22. Escalate any urgent matters to the Operations Director;
23. Maintain positive relationships with clients to encourage repeat business.
24. Actively participate in job improvement exercises including but not limited to staff development programs;
25. Any other duties as assigned by the Operations Manage

Qualifications and Experience

• High school Diploma or equivalent (additional relevant certifications or vocational training is a plus) and Cargo Handling/Logistics Diploma
• 2 years’ experience in cargo handling, logistics, warehousing, or a related field is preferred.
• Industry Knowledge: Knowledge of cargo handling techniques, equipment, and safety regulations. Knowledge of relevant local, state, and federal regulations governing cargo handling and transportation is advantageous.
• Physical fitness and ability to lift heavy objects, stand for long periods, and work in various weather conditions and supervisory skills
• Self-motivated and target-oriented with a focus on achieving set objectives.
• Excellent verbal and written communication skills. Ability to effectively communicate complex logistics concepts and solutions to clients
• Strong analytical and problem-solving skills. Ability to understand client requirements and provide innovative and cost-effective logistics solutions.
• ICT Literacy is a must. Proficient in using CRM systems, logistics tracking system, and Microsoft Office suite.

How to Apply

Interested and qualified candidates are required to send their updated CVs on [email protected] with subject line CARGO HANDLER. Only shortlisted candidates will be contacted.