Call Centre Operator x2

Job Description

Multi-Pay Solutions (Private) Limited is an organization providing financial services management consulting, project management and outsource services. We are seeking suitably qualified individuals to fill the following positions.

Job Summary
The incumbent will be responsible for attending to all customers’ queries and solve them at first instance. In cases where the enquiry is specific escalate and channel it to respective departments promptly to assist the customer timeously and ensure the customer is satisfied.

Duties and Responsibilities

Execution of duties timeously, that is full compliance of processes and procedures with specified time frames;
Receive enquiries through the phone and various communication channels and endeavor to understand the information requirements of the customer so as to ascertain how to assist the customer in a professional manner;
Verify requisite information requirements from the system and furnish customer with required information and solutions as per the Service Level agreements. The incumbent will investigate and classify queries to assist in prompt provision of solutions;
Escalate issues to respective departments were its necessary so as to facilitate resolving of customers queries or enquiries;
Gather the requisite information as requested by customers and provide the necessary feedback on time by using various approved communication channels;

Qualifications and Experience

Degree in Marketing / Business Studies
Recent Graduates are encouraged to apply.

How to Apply

If you are suitably qualified send application and resume with email addresses of contactable work references. Indicate position in email subject line, applications without relevant subject line will not be considered. Apply to [email protected] no later than 1 December 2023.

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VacancyHQ Expert Job Listing Tips

Here's my expert analysis based on your job listing.

Tips for A Successful Application

  1. Demonstrate Customer Focus: In my experience, roles like these place a premium on customer satisfaction. Rearrange your CV to prominently feature any past experience that demonstrates your ability to handle customer queries effectively and tactfully.

  2. Show Process Adherence: The role emphasizes on the execution of duties in accordance with specified processes and procedures. Make sure your CV highlights your ability to comply with established guidelines and your knack for project management.

  3. Highlight Communication Skills: Much of this role involves communicating with customers via various channels. Your CV should make your excellent written and verbal communication abilities clear.

  4. Emphasis on Problem-solving Ability: Highlight any instance where you have solved problems effectively and efficiently, as the job requires addressing customer queries and escalating them when necessary.

  5. Promote Your Degree: As the job requires a Degree in Marketing / Business Studies, make sure your educational qualifications are prominently displayed on your CV.

Key Areas to Note

  1. Application Procedure: What I have noticed overtime is that applicants often get disqualified because they ignore the application instructions outlined in job offers in Zimbabwe, in this case, sending the application to [email protected]

  2. Application Deadline: Job seekers should note and respect the application closing date which is 1 December 2023, as indicated in the job vacancies in Zim.

  3. Position Indicator: The application should have an relevant email subject line indicating the position being applied for.

  4. Reference Requirement: It's crtical that your work references should be contactable and have their email addresses included as required by many job vacancies in Zimbabwe.

  5. The Value of Freshness: Even if you are a recent graduate and feel you may not necessarily meet the criteria, it's clear that this company encourages fresh graduates to apply, which is not always the case with employment opportunities in Zimbabwe.

Unique Candidate Traits to Stand Out

  1. Show Initiative: Express a proactive nature and eagerness to take responsibility and solve queries at first instance.

  2. Proof of Adaptability: Illustrate how you can adapt to various communication channels quickly and effectively.

  3. Demonstrate Research Capability: Providing precise and accurate information to customers will require thorough and clear understanding of the product/service. Highlight any past experience that shows your research capabilities.

Important Details Novices May Miss

  1. Understanding The Implicit Needs: Many novice applicants might overlook the implicit demand for time management skills when the job listing mentions "execution of duties timeously".

  2. Customer Satisfaction: This job, like many Zimbabwean jobs, places great importance on ensuring customer satisfaction after helping them resolve their queries. Do not merely focus on problem solving, but how it leads to happy customers.

  3. Escalation Procedure: The organization values an employee who understands when and how to escalate issues to the respective department. Many novices may downplay this aspect of the job.

Remember that understanding the underlying details of ngo jobs in Zimbabwe, ngo vacancies in Zimbabwe, or any job listings can make the difference between landing the job or a missed opportunity. As with the services provided by recruitment agencies in Zimbabwe, I encourage you to be diligent and vigilant, to secure the best jobs in Zimbabwe.

Multipay Solutions logo

Location: Harare
Company: Multipay Solutions
Expiry Date: 2023-12-01 00:00:00