Job Description
Job Description
Call Center Agent
Duties and Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Qualifications and Experience
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree