Job Description

Do you have excellent customer service skills and a professional appearance? If yes, then we have an opportunity for you!

We are hiring bank tellers for our branches across Zimbabwe. We have 36 locations to serve our customers with convenience and efficiency. As a bank teller, you will be responsible for handling cash transactions, answering customer inquiries, and providing friendly and courteous service.
To provide world class service by attending to teller related transactional and banking requirements as per laid down procedures; needs of clients and identify cross sell opportunities and to be guided by the branch operations manual, standing instructions, circulars and directives from the regulator, and any instructions from the Head Teller.

Duties and Responsibilities

To authenticate clients and transactions by following relevant procedure and policies to ensure accuracy and to prevent fraud, risks and losses.
To confirm actual cash on hand against system balances, at start of day, end of day and at regular intervals, and take corrective action is taken as soon as possible.
To comply with teller limits.
To declare any discrepancy in actual cash on hand against system balances, immediately, to management to ensure corrective action is taken as per procedure and policy to minimize losses.
To prepare all transactional documents and originals (WASTE) in the required format by the required deadline for filing purposes
To provide world class service to clients by greeting, listening and asking questions to ensure an understanding of client's needs.
To deliver on identified needs following the appropriate process and procedures and providing feedback to clients to satisfy needs, build a relationship and retain the client.
To identify opportunities for making suggestions to better meet customer needs, without advising, and refer to the relevant area to provide sales leads to enable cross-selling of products.
To stay abreast of CABS risk and compliance requirements by reading the relevant circulars, Standing Instructions and attending sessions to remain current.
To seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to CABS.
To act as Brand ambassador by displaying appropriate behavior and CABS values.

Qualifications and Experience

Key Result Areas:

To mitigate risk
To produce written and stamped teller entries
To Provide Client Service
To Identify Cross-Selling Opportunities
Competency Requirements:

Technical Knowledge
Team orientation
Planning & Organizing
Ownership
Initiating Action
Information Monitoring
Client Focus
Skills

Adaptability, Customer Experience (CX), Customer Service, Mitigated Risks, Payments, People Management
Education

Diploma (Dip): Hospitality, Diploma (Dip): Sales: Banking Services

How to Apply

Closing Date

10 December 2023

Click to Apply

VacancyHQ Expert Job Listing Tips

Application Tips:

In my experience, it's important to tailor your CV to focus on customer service skills as this job listing emphasises world class service. Highlight specific experiences and achievements.
Many job vacancies in Zimbabwe, particularly this one, require a focus on risk mitigation. Your CV should showcase your knowledge and experience in handling financial transactions safely and accurately.
Team orientation is another important aspect in this job listing. Describe instances where you worked well in a team, any leadership roles you adopted and the outcomes of such dynamics.
The job listing also mentions adaptability. Make sure to portray flexibility in dealing with diverse situations, from managing people to handling customer complaints.
The job offers an opportunity for candidates with a Diploma in Hospitality or Sales - Banking Services. If you possess these qualifications, they should be clearly indicated on your CV. If you lack these but have other relevant qualifications, state how they equip you with the necessary skills for the job.

Important Job Listing Highlights:

The key deadline to remember is the closing date of 10 December 2023 for all job applications in Zimbabwe for this position.
While this job requires specific diplomas, if you don't meet these exactly but have related education and experience, don't hesitate to apply. Appropriately outline how your skills and experiences meet the requirements.
The online application procedure is another crucial detail. All applications must be filed online by the given closing date.
An interesting aspect of this job listing is its implicit indication towards identifying cross-selling opportunities. This suggests potential for growth and bonus incentives.
Lastly, a hidden gem in this listing indicates that candidates are expected to find opportunities to improve business processes and systems. Your application should communicate your ability to be innovative.

Positioning Yourself as a Top Candidate:

In this increasingly competitive environment, especially for jobs in ZW, a decisive factor can be how well you understand the company's products and values. If you take the time to learn about the company and its services, it will shine through in your application.
Second, providing specific examples of how you've dealt with complex customer situations and how you solved these will demonstrate your adaptability and initiative.
Lastly, a high-impact way to stand out in vacancies in Zimbabwe like this one is to showcase your understanding of CABS risk and compliance requirements, which are mentioned in the job listing.

Important Takeaways for Novice Applicants:

What I've noticed overtime is that novice applicants often overlook the job's technical knowledge requirement. This aspect, found under Competency Requirements, is just as significant as the higher-profile duties and responsibilities.
An implicit but key attribute in this job listing is the potential branding opportunity. Successful candidates will act as brand ambassadors, making understanding and demonstrating the company's values paramount.
Lastly, the job mentions responsibility to declare any discrepancies. This subtly communicates the level of integrity required, which may be undervalued by beginners applying for vacancies in Zim.

In addition, note that agencies offering recruitment services in Zimbabwe or NGO jobs in Zimbabwe may have different requirements and job structure. Make sure to read and understand each individual job listing.