Job Description

Accomplishing business development activities by researching and developing business development opportunities and plans; implementing the business development plans by ensuring that all business development activities are operating within targets, standards, policies, procedures, staff rules, regulations and culture as laid down from time to time within the aims and objectives of the company, to enable it to satisfy customers’ needs and meet company business development goals.

Duties and Responsibilities

1. Targeting - Identifying Targeted Sectors including in the Diaspora, concerning existing and new business
2. Partner Acquisitions – identifying and pursuing new Business Partners Acquisition
3. New Business Development - from dormant, existing and new clients
4. Site Traffic - Driving Traffic to the Site and Promoting New Buyer Registration
5. Business Proposals - pursuing Business Proposals for New Partners and Ensuring Agreements are Signed
6. Partner Engagement - Engagement of new and existing Partners for new business and rapport
7. Customer and Client relationship management and liaison
8. Partner Care and Complaints Handling – ensuring high levels of partner care and the resolution of complaints within the stipulated timeframe
9. Clients and Customers Database Management
10. Reporting - Compiling required statistics and reports as instructed by Management
11. Service Levels Agreements Management - Ensuring Service Level Agreements are in place and adhered to with all Business Partners and 3rd Parties
12. Events and Promotional Activities Planning and Management – planning high impact events and promotional activities
13. Market Intelligence and Business Research – effectively research and develop top of the range business development interventions
14. Working in close collaboration with all SBUs and departments (principally the Creative and Marketing Departments)
15. Performance Management – actively lead the performance management thrust of the company
16. Staff Training – for direct subordinates (and other employees as necessary)

Qualifications and Experience

 Minimum of a Degree in Marketing, Sales, Business or relevant equivalent
 At least 3 years high level experience in marketing management
 Knowledge of the Services Sector is essential
 Strong understanding of current online marketing concepts, sales and best practice
 Excellent customer service