Job Description

Applications are invited from suitably qualified and experienced persons to fill the above vacancy that has arisen within First Mutual Microfinance.
The Job
Reporting to the Operations Manager, the successful candidate will be responsible for the following:

Duties and Responsibilities

• Identifying, developing, implementing and supervising the operationalisation of new and existing distribution channels.
• Coordinating loans officer and agent activities.
• Initiating technics to minimise downtime and wastage of the company's resources.
• Executing marketing activities in line with the marketing strategy.
• Managing the branch's credit risk to ensure a clean loan book and coming up with strategies on mitigating the risk.
• Ensuring that clients are well selected and all loans are well assessed before approval.
• Ensuring that good customer service is delivered
• Supervising the follow-up of delinquent loans from a decentralised level.
• Coordinating the drawing up of branch target client list
• Building and maintaining group corporate relationships within area of influence through regular client visits and ad hoc social entertainment.
• Negotiating payment structures with business partners established within areas of influence.
• Attending to and resolving customer complaints and queries.
• Carrying out due diligence exercise for potential partners and making recommendations to the Regional Manager
• Ensuring that the branch meets all compliance requirements.

Qualifications and Experience

The Person
The ideal candidate must possess the following:
• Degree in Business Administration/ Banking/Finance.
• Executive Certificate in Credit Management is an added advantage.
• 4 years experience in a related environment, 1 of which must be at a supervisory role.
• Good communication and interpersonal skills.
• Conflict resolution skills.
• Leadership skills

How to Apply

Candidates meeting the above criteria should forward their Curriculum Vitaes (CVs) and application letters to Group Human Resources via the following email address [email protected]
Applications should be sent by 8 September 2024.
N.B Clearly label the position you are applying for in the subject line.
First Mutual Holdings Limited is an equal opportunity employer which does not discriminate on the basis of race, colour, religion, sex, gender, national origin, age and disability status. The Group encourages applications from competent people of different demographic groupings. We foster a work environment that is inclusive and diverse where every idea and perspective is valued.