Job Description

BRANCH SUPERVISOR
BULAWAYO
Applications are invited from suitably qualified and experienced persons to fill below vacancy that have arisen within First Mutual Life Assurance Company.

The Job
We are seeking a highly motivated and results-oriented Branch Supervisor to lead and manage our Bulawayo Branch.
This individual will be responsible for overseeing all branch operations, ensuring excellent customer service and driving branch performance towards achieving set goals.

Duties and Responsibilities

• Checking and ensuring client and policy details are set and captured correctly on the system.
• Supervising the billing of Western Region stop order authorities and other payment methods.
• Supervising and authorizing premium reconciliation and application.
• Ensuring follow ups on outstanding premiums.
• Handing intricate dams ane tiers service inquiries es lated by Claims and Client services Administalors.
• Approving claims / refunds requests.
• Checking and authorizing corporate schemes monthly uploads on the systems on a monthly basis.
• Ensuring accurate preparation and distribution of scheme fund statements to clients quarterly.
Partialing in sy aret planno tor reces for individual Benefit and Employee Benefit.
• Conducting performance appraisals for subordinates.
• Drafting expenditure budgets for the team for approval by the immediate Superior.
• Monitoring departmental operational expenses to ensure that they are within budget.

Qualifications and Experience

The Person
The ideal candidate must possess the following:
• Degree in Insurance and Risk Management.
• Three years' experience in both individual Life and Employment Benefits business, one of which should be at supervisory level.
• Results oriented with good self- management skills,
• Apply highest standard of personal and professional integrity.
• Excellent communication skills
• Possess analytical and problem-solving skills

How to Apply

Candidates meeting the above criteria should forward their Curriculum Vitaes (CVs) and application letters to Group Human Resources via the following email address [email protected]
Applications should be sent by 20 May 2024.
N.B Clearly label the position you are applying for in the subject line.
First Mutual Holdings Limited is an equal opportunity employer which does not discriminate on the basis of race, colour, religion, sex, gender, national origin, age and disability status. The Group encourages applications from competent people of different demographic groupings. We foster a work environment that is inclusive and diverse where every idea and perspective is valued.