Job Description

The Branch Office Administrator is responsible for managing various administrative tasks within the branch. This includes providing assistance to clients, handling telephone communications, managing data entry and record-keeping, overseeing inventory and petty cash, ensuring office cleanliness and organization, handling mail, and ensuring compliance with billing and licensing requirements.

Duties and Responsibilities

• Receiving and directing clients as required including providing information and directing them as required
• Receiving and making telephone calls and providing information ace and telephoneon enquiries and making appropriate consultations
• Ensuring data entry and posting of receipts in the systems including managing record keeping and filing at the branch
• Receiving and managing the branch stationery, and issuing and managing the general stock
• Managing petty cash
• Supervising office cleanliness while ensuring relevant material availability, storage and issuance and supervising third party
• Receiving, storing and distributing incoming and outgoing mail as directed
• Ensuring general and marketing materials, packaging and dispatching mails and delivering items as required
• Ensuring routine compliance and up to date billing and payments including display of required office and business license
• Receiving, storing and issuing of marketing materials and maintaining stock records
• Ensuring the office is opened and closed on time, and identifying and reporting maintenance needs while ensuring safe custody of office keys
• Ensuring provision of refreshments and ensuring availability of the kitchen consumables at all times by ordering materials and preparing refreshments
• Carrying out general messengerial duties
• Reconciling and providing monthly reports on petty cash, loan application forms, passbooks, marketing materials and receipts including other general services
• Identifying, implementing and benchmarking best practices in management
• Implementing change initiatives to achieve desired business plans and culture
• Co-custodian of securities with the Branch Supervisor
• Facilitation of securities as advised by Recoveries department
• Ensuring all contracts are correctly typed and signed and clients’ files have all the information and documentation
• Ensure monthly branch meetings are held and minutes circulated to management
• Ensure branch work plans are circulated to management every quarter and updated every month
• Receipting and recording cash schedules daily.
• Sending cash schedule to Head Office daily.

Qualifications and Experience

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Good Computer knowledge especially in using Microsoft Excel
- Previous experience in a similar role is preferred