Job Description

An exciting opportunity has arisen for an Operations & Agents Officer within Empower Bank Limited. Interested and experienced candidates are encouraged to apply. The candidate shall be expected to undertake all bank operations functions including coordinating Agents business.

Duties and Responsibilities

1. Conducts and facilitates operating systems tests
2. Prepares and writes tests scripts for testing
3. Drafts operational processes and procedure manuals for new products
4. Prepares RBZ weekly and monthly returns
5. Prepares weekly and monthly operational reports
6. Orders and distributes debit cards to branches
7. Attends and resolve branch queries
8. Facilitates branch cash requests
9. Prepares a work-plan on building an agent portfolio in every district
10. Prepares Agents performance report monthly
11.. Prepares management and regulatory reports on each Agent
12. Prepares activities schedules
13. Recruits and trains new Agents in liason with branches
14. Reviews Agent individual performance and make recommendations

Qualifications and Experience

Degree in Banking & Finance or related business degree. Possession of IOBZ Diploma is an added advantage
Minimum of Two years experience in a BANKING OPERATIONAL ENVIRONMENT
Clean drivers' licence

How to Apply

All applications addressed to [email protected] must be recieved no later than the 8th February 2024.
Certified copies of qualifications MUST accompany all applications.

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