Job Description

Under the overall guidance and supervision of the Project Manager, reporting to the Head of Support Services, the incumbent performs and may supervise personnel in delivering, technical and administrative support services, covering specialized and non-specialized processes and transactions for discrete work areas in administration and logistics, ensuring efficient, client oriented and effective service delivery. The Administration Associate promotes a client, quality and results-oriented approach, ensuring utilization of office resources in a most cost-effective manner.

Duties and Responsibilities

Specifically, the incumbent will be responsible for the following tasks under the close supervision and guidance of the Project Manager:

Management Support

Team Management

Logistics, Asset Management Services

Knowledge Building and Knowledge Sharing

Management Support

Coordinates individual work areas and coaches personnel in execution of standard office transactions, processes and client services for work areas, ensuring full compliance with UNOPS rules, regulations, policies and strategies and knowledge of the work areas.

Monitors team performance against service agreements with clients, and client satisfaction

Implements the control mechanism for designated administrative services, including maintenance of administrative control records such as commitments and expenditures.

Administers inventory control, supervising proper issuance of inventory items and supplies.

Reviews travel authorizations, documentation, payments

May be designated transactional role in OneUNOPS/Enterprise system

Compiles data and researches information for planning of financial resources/administrative budget for administrative services.

Team Management

Facilitate the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.

Provide oversight, ensuring compliance by team members with existing policies and best practices.

Logistics, Asset Management Services

Ensures effective and efficient provision of logistics and asset management support services, meeting client needs and in compliance with UNOPS rules, regulations, policies and strategies, covering:

Oversees implementation of logistics system in accordance with UNOPS logistical procedures

Co-ordinates and supervises processes and services in shipments and customs clearance, travel, events management, administrative surveys, transportation services and insurance, building/facilities/space management, office supplies.

Coordinates supply and assets management services and physical verification of inventory items ensuring timely preparation and submission of periodic inventory reports

Oversees protocol matters, ensuring efficient delivery of client services, including registration of staff and host government authorizations.

Manages liaison and coordination with local authorities on authorizations/privileges and immunities for UNOPS personnel, office space and other administrative matters.

Compiles information on administrative services provided for cost-recovery bills.

May supervise transportation services including client service, regular vehicle maintenance, insurance, and monitoring of consumption.

Ensures prompt reporting and investigation of vehicle accidents, damage, loss or theft of items; update and maintenance of vehicle history report.

Supervises external contractor for transportation services, including client service and processing of invoices.

Knowledge building and Knowledge Sharing

Organize, facilitate and/or deliver training and learning initiatives for personnel on Administration related topics.

Provide sound contributions to knowledge networks and communities of practice by synthesizing lessons learnt and dissemination of best practices in human resources.

Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively.

Impact of Results

The effective and successful achievement of results by the Administration Associate directly affect the overall efficiency of the individual team’s provision of administrative services, impacting the office’s capacity to efficiently and effectively service the operational needs of the office/programme. Timely and accountable delivery of services, ensures client satisfaction and promotes the image and credibility of the team and office as an effective service provider in project services and management. This enhances UNOPS’ competitive position as a partner of choice in sustainable development and project services in the country/region served.

Qualifications and Experience

Education:
Completion of secondary school is required.
First University Degree in Business Administration, Public Administration, or equivalent disciplines is desirable but not required.
Certification:
In the absence of a degree, administrative certification is an asset.
Experience:
Minimum of six years of relevant experience in general administrative, logistics, or operations’ support services in national or international public or corporate organizations is required.
Proficiency in computers and office software packages (Google Suite products, especially google forms, sheets, docs and slides) and experience in handling web-based management systems is desired.
Some experience in UN system organizations is desirable.
Experience in use of Enterprise systems is desirable.

Language requirements:
Full working knowledge of English is required.

Working knowledge of another official UN Language is an asset.

How to Apply

Click to Apply