Job Description
Job Description
Applications are invited from competent suitably qualified and experienced persons to fill in the position based at Corporate 24 Hospital along Josiah Tongogara Street between 8th and 9th Avenue.
Job Summary
The Account Relationship officer is responsible for managing corporate and individual client portfolios, focusing on client retention, member education, and resolving queries related to billing, claims, and premiums. Handling various administrative and client-support duties, including managing client accounts, answering inquiries, providing information about services, resolving issues, and maintaining accurate records for Corporate 24 Medical Aid. He/she will act as a liaison between the medical aid and its members, ensuring client satisfaction and efficient operations by providing administrative and customer support through phone, email, and in-person interactions. The ideal candidate will have a proven track record of success in customer experience management, possess strong interpersonal and communication skills, and understands the Zimbabwean health insurance and health economy, as well as a strong understanding of quality control processes.
Duties and Responsibilities
Job Description:
1. Developing and maintaining strong relationships with clients, brokers, and stakeholders to improve retention
2. Acting as a link between members, service providers, and the medical aid society to resolve queries and ensure smooth service delivery through resolving billing, payment, and membership issues
3. Conducting education sessions on packages, benefits, and updates, implementing educational initiatives, hosting workshops, and providing resources to help members understand their medical aid benefits and avoid pitfalls.
4. Marketing medical aid packages, identifying opportunities for expansion, and recruiting new clients.
5. Monitoring member movement (terminations/additions) and preparing monthly client status reports
6. Respond to client questions and complaints via phone, email, or face-to-face interactions.
7. Resolve customer complaints and provide feedback on their resolutions
8. Document customer interactions and feedback for improvement
9. Collaborate with other departments to ensure smooth operations and patient benefit.
10. Providing administrative and customer support, managing inquiries, and ensuring members receive excellent service
Qualifications and Experience
Requirements
1. Bachelor’s degree in sales & marketing, risk management and insurance, Health Education, or a related field.
2. Previous experience in a similar position within a medical aid society is typically required.
3. 3+ years of experience providing administrative and customer support through phone, email, and in-person interactions
4. Previous experience as client service officer in the service sector such as Healthcare/medical aid sector, hospitality and banking is an added advantage.
5. Mature and proven leadership skills.
6. Good oral and written communication skills, proficiency in managing business correspondence, and strong interpersonal skills.
7. Ability to work independently and as part of a team
8. Ability to speak Ndebele
How to Apply
How to Apply: Interested persons should submit their applications together with Curriculum Vitae and certified copies of proof of qualification no later than Friday 28 August 2026 to:
The Administrator
Corporate 24 Hospital Group
89 Parham House
Josiah Tongogara Street
Between 8th & 9th Ave
Bulawayo
Zimbabwe